HAVE A QUESTION?

You can reach us M-F 8-4:30 Central Time by Phone: 1-855-397-7424

For product information, recipes or further explanation, send an e-mail to: info@med-diet.com

 

Med-Diet Labs, Inc.
3600 Holly Lane, Suite 80
Plymouth, MN 55447
info@med-diet.com
1-800-633-3438
fax: 1-763-550-2022


HOW TO ORDER

Ordering from Dysphagia Diet is easy. You can order online or call us at 1-800-633-3438. We accept major credit cards, money orders and personal checks.

Hours: Monday-Friday 8:00 AM to 4:30 PM Central Time

You can also fax us at: 1-763-550-2022

***Please note we do not ship International***


IS THERE A MINIMUM ORDER SIZE?

No minimum orders!


CAN I MIX PRODUCTS FROM DIFFERENT BRANDS?

Definitely! Regardless of your special dietary needs, we want your menu to have the widest variety. 


WHAT IF MY PRODUCT IS OUT OF STOCK?

You will be notified in a timely manner of OUT OF STOCK product. Express orders will be notified within 1 business day of purchase, Standard Ground orders please allow up to 2 business days for notification. You may then choose to cancel the order or wait until product is back in stock. .


ORDERING BY FAX or PHONE

1. For phone or fax orders use our handy order form (click here)
2. Have your credit card handy. We accept all major credit cards. 
3. Give us the product code numbers, item descriptions and quantities.
4. Tell us where to ship the products (we must have a street address, not P.O. boxes)
5. Give us a phone number or E-mail address where we can reach you if we have any questions.

HOW LONG DOES IT TAKE FOR MY ORDER TO ARRIVE?

Since we are located in the Midwest, nationwide delivery is fairly rapid in the 48 contiguous states. We typically ship within 48 business hours of order receipt. Depending on your location, delivery will be 1 to 7 business days later. ***Please note we do not ship internationally*** 

Estimated delivery time


CAN I SHIP MY ORDER FASTER?

Yes, you may choose from three different shipping methods: Overnight, 2 Day Air, 3 Day Express Saver. Orders placed before 12:30 pm Central time M-F will ship that day. Orders placed after 12:30 pm Central, will ship the following business day.

Please note:
  • Orders that ship Overnight on a Friday will not arrive until the following Monday. If you need an order for Saturday Delivery, please call us at 855-397-7424 to place your order. 
  • 2 Day Air is 2 business days, if ordered on Thursdays it will be a Monday Delivery (2 business days).
  • 3 Day Express Saver is 3 business days, if ordered on Wednesdays it will be a Monday Delivery (3 business days). 

The day an order is processed does not count as a shipping day. We do not ship on major holidays. (New Year's Day, Memorial Day, 4th of July, Labor Day, Thanksgiving, Day after Thanksgiving and Christmas)

MUST I BE HOME AT THE TIME OF DELIVERY?

No, FedEx usually will leave them or notify you of the attempt to deliver so that arrangements can be made.


HOW MUCH DOES SHIPPING COST?

Shipping costs will vary based on the weight, distance and type of delivery. Because we are located in the Midwest, delivery costs nation-wide are low. Ground delivery is the most economical. Second day and next day delivery costs can be significant, sometimes approaching the value the product being shipped. 


WHAT IS YOUR POLICY ON DAMAGED PRODUCT?

We stand behind our products 100%. We want you to be satisfied with your purchase from us. Please report damaged products, shipping errors or other problems immediately by calling 1-800-633-3438 or by e-mail: Contact by e-mail.  If you are not completely satisfied, we will gladly: refund your purchase price, send replacement product, or give you a credit on future orders. 


RETURNS:

We stand behind our products 100%. If you are not completely satisfied, we will gladly: refund your purchase price, send replacement product, or give you a credit on future orders. Please report damaged products, shipping errors or other problems immediately by calling 1-800-633-3438 or by e-mail:info@med-diet.com.


OTHER QUESTIONS? Please contact us. We always welcome your questions.


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