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Your Special Diet Partner

Direct-to-Home Delivery Service

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Frequently Asked Questions

HOW DO I ORDER?
IS THERE A MINIMUM ORDER SIZE?
CAN I MIX PRODUCTS FROM DIFFERENT BRANDS?
HOW DO I KNOW THE PRODUCTS WILL FIT MY DIET?

HOW LONG DOES IT TAKE FOR MY ORDER TO ARRIVE?
CAN I SHIP MY ORDER FASTER?
MUST I BE HOME AT THE TIME OF DELIVERY?
HOW MUCH DOES SHIPPING COST?
WHAT IS YOUR POLICY ON DAMAGED PRODUCT?

HOW DO I ORDER? Ordering is simple. You can use phone, fax, mail or our on-line shopping cart. You can mix products and brands. We accept major credit cards, money orders and personal checks. For more details CLICK HERE.

IS THERE A MINIMUM ORDER SIZE? There is NO MINIMUM ORDER!

CAN I MIX PRODUCTS FROM DIFFERENT BRANDS? Definitely. We want your menu to have the widest variety. We even created numerous variety packs that allow you to sample different items at low cost.

HOW DO I KNOW THE PRODUCTS WILL FIT MY DIET? We have separated the foods by type of diet, such as Gluten Free, Dysphagia, etc. Only products generally accepted for that diet are shown. We also include ingredient and nutrition information to help guide you. REMEMBER - ONLY YOUR HEALTH CARE PROFESSIONAL KNOWS YOUR MEDICAL NEEDS. IF YOU ARE IN DOUBT ABOUT ANY ITEM, CHECK WITH YOUR DOCTOR OR DIETITIAN FIRST.

HOW LONG DOES IT TAKE FOR MY ORDER TO ARRIVE? Since Med-Diet is located in the Mid-West, nationwide delivery is fairly rapid in the 48 contiguous states. We normally ship within 48 hours of order receipt. Depending on your location, delivery will be 1 to 7 business days later.

CAN I SHIP MY ORDER FASTER? Yes, you can choose 3 different methods, Overnight, 2 Day Air, 3 Day Select. Orders placed before 12:30 pm central time M-F will ship that day. Orders placed after 12:30 pm will ship the following business day. Please note that orders that ship overnight on a Friday will not arrive until the following Monday. If you need an order for Saturday Delivery, please call us at 800-633-3438 to place your order.

MUST I BE HOME AT THE TIME OF DELIVERY? No, UPS/Fedex usually will leave them or notify you of the attempt to delivery so that arrangements can be made.

HOW MUCH DOES SHIPPING COST? Shipping costs will vary based on the weight, distance and type of delivery. Because we are located in the Mid-West, delivery costs nation-wide are low. Ground delivery is the most economical. Second day and next day delivery costs can be significant, sometimes approaching the value the product being shipped.

WHAT IS YOUR POLICY ON DAMAGED PRODUCT? We stand behind our products 100%. We want you to be satisfied with your purchase from us. Please report damaged products, shipping errors or other problems immediately by calling 1-800-MED-DIET (800-633-3438) or by e-mail: Contact by e-mail

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